THE CKTH EXPERIENCE: FAQ

Welcome to the CKTH [Membership] Experience: Curated performance & lifestyle discovery, community connections & Good Karma rewards – redeemable towards the XIIIG Modular Multisport System [aka functionally superior thermoregulation]

Getting Started: Aka HOW TO CKTH

What is the CKTH Experience?

A personalized journey that empowers CKTH Members via a profile that includes: A Timeline & Calendar, The Big Ups List & Map – as well as a Fit File & Wallet to organize gear purchases, rewards & other earned perks

Via these tools and features, CKTH Members are incentivized to discover community Events, better know themselves (by the data) & invite friends & family to check-out interesting people, places & things. 

Like always, tell a friend — because no one is mad at being invited to something worthwhile. 

Learn more about the CKTH Experience here

How do I log in?

The CKTH Experience features a seamless log in: CKTH Members can sign up or log in via email or your Google account

If you already have a CKTH account, you simply need to login to your email address 

Create an account here

 

The Events Timeline & Calendar

What is The Events Timeline?

The Timeline is the CKTH feed for suggested objects of interest. Here, you can view official Events that are either facilitated by CKTH or various brand partners. 

Ranging from art, food & beverage exhibitions to natural events & premium travel tours, Members can explore their Timeline, add engagements to their personal CKTH Calendar — and invite friends to receive Marketplace rewards 

Explore The Events Timeline here

How do I share Events?

Click SHARE — you'll find it on the event listing page & again on the event's own page — then send it however you want: text, email, socials, whatever's easiest.

Earn 5 reward points every time someone opens your link

What is The Calendar?

The Calendar is your personal CKTH Calendar that shows all of the Events you have added to your Calendar

How do I save Events to my personal CKTH Calendar?

Click ADD TO CALENDAR & the Event will be added to your personal CKTH Calendar. 

You can easily export your personal CKTH Calendar to import Events into your other calendars

 

The Big Ups List & Map

What is The Big Ups List?

Simply put: The Big Ups List is a curated yet ever-expanding view of the CKTH Universe: 

Because we everything we make is best-of-the-best, we want CKTH Members to surround themselves with other best-in-class offerings: From elite products & prime locations — to choice happenings, go-to experts & other essentials that are worth owning or knowing. 

CKTH Members can view The Big Ups List locations either via a list or a map, to gauge geographic proximity & timeliness 

Explore the Big Ups List

How do I filter The Big Ups List?

You can use a filter on The Big Ups List to better discovery options that are based on your specific interests, such as finding unique art galleries, places to eat with friends – or a natural hot springs

Explore the Big Ups List

Can I recommend a spot?

Yes, indeed. Get involved. We always encourage community input & sharing 

On this note, CKTH Members can submit recommendations to their favorite spots here. All submissions to be reviewed by the CKTH HQ Team

Recommend a spot here

 

Your Profile & Fit File

What is The CKTH Fit File?

The CKTH Fit File functions automatically displays the items you have purchased from the CKTH store, allowing you to explore your purchase history

Explore your CKTH Fit File

Is my profile public?

You are the only one who can see your profile, Fit File, bookmarked spots & saved Events

How do I update my profile?

You can upload or replace your profile photo & edit your display name directly within your profile:

  • Navigate to your profile
  • Click edit profile
  • Update your profile photo / name & click SAVE CHANGES


Wallet & Rewards

How do I earn points?

CKTH Members can earn rewards points for several actions on the app, including:

  • Complete your interest survey & receive a one-time welcome bonus of 500 reward points

  • Send invites to CKTH Events or share a spot on The Big Ups List — you earn when your connections open the link

  • Refer your Friends & Family to CKTH & earn rewards for them joining

Earn additional rewards when you become a FORTIS Member

How do I spend my points?

Your current available points are displayed in real-time via your CKTH Wallet. Members can convert these points into a unique code to redeem your points for purchases on the CKTH Marketplace. 

Note that once points are converted to a code, the transaction is final

Explore your Wallet

Explore the CKTH Marketplace

Where can I see my Wallet history?

The CKTH Wallet includes a transaction history that shows all point movements, including the amount, reason & timestamp

Explore your Wallet

Support & Feedback

Who do I contact for help?

If you encounter any issues with your CKTH account or reward points, please contact the CKTH HQ Team at info@ckth.com